Effective Date: May 15, 2026
Last Updated: May 15, 2026
1. Overview
ThoughtMama™ is a local-first writing and thinking tool. In ordinary use, the notes, thoughts, and other writing content you create in ThoughtMama™ are stored on your own device, not on SynthGenerate servers.
This Privacy Policy explains what SynthGenerate collects or processes to operate the website, browser/PWA experience, paid desktop software, activation and entitlement systems, downloads, and support channels.
Where applicable, this policy is intended to address privacy rights under laws such as the EU General Data Protection Regulation, the UK GDPR, and the California Consumer Privacy Act as amended by the California Privacy Rights Act.
2. Who We Are
The entity responsible for the personal data described in this policy is Synth Generations, LLC d/b/a SynthGenerate.
Synth Generations, LLC d/b/a SynthGenerate
4480 Carr Rd
Hillsboro, Ohio 45133
Email: privacy@synthgenerate.com
Website: https://synthgenerate.com/
For GDPR purposes, Synth Generations, LLC d/b/a SynthGenerate is the data controller for the personal data it determines how and why to process. If we are legally required to designate an EU or UK representative, we will update this policy with those details.
3. Your Notes and Writing Content
Your note content stays on your device. Notes, thoughts, and text you enter into ThoughtMama™ are stored locally in browser storage for the browser/PWA version and locally on your device for the desktop version, unless you choose to export or otherwise share them.
During ordinary local-first use, we do not collect, transmit, store on our servers, or send to third-party providers the substance of your notes or writing content. We do not analyze your note content and do not use it to train machine-learning models.
Because your note content is local, its safety depends on your device, browser, local storage, backups, and any export choices you make. Clearing browser storage, uninstalling software, deleting local files, or losing access to a device may delete notes that SynthGenerate cannot recover because we do not have them.
If a future optional feature transmits note content, such as sync or cloud backup, it will be opt-in, clearly labeled, and covered by an updated policy before it is released.
4. Information We Currently Collect or Process
We currently collect or process the following categories of information.
a. Technical, server, and security data. When you visit the website, use the browser/PWA, download software, or interact with backend services, hosting and infrastructure systems routinely process server-request data such as IP address, request metadata, browser type, operating system, device type, timestamps, basic diagnostic information, error data, and security logs. This data helps the site and product function, remain available, and stay secure.
b. Transactional and payment-related data. If you purchase ThoughtMama™ desktop access, payment and checkout systems may process information such as name, email address, billing details, transaction amount, product or plan selected, refund or chargeback status, tax information, receipt information, and other purchase records. SynthGenerate does not receive or store your full payment card number.
c. Activation and entitlement data. For paid desktop access, we may process activation credentials, entitlement records, purchase handoff state, plan or access class, billing interval, entitlement status, expiration and grace-period metadata, validation timestamps, device-slot or device-recognition data where supported, and security or audit logs related to activation, entitlement validation, fraud prevention, support, and account or license administration.
d. Communications, support, privacy, and legal request data. If you contact us, request support, submit a privacy request, or send a legal notice, we process your email address, message content, related metadata, and any information you choose to provide so we can respond, maintain records, and protect our rights and users.
We do not intentionally use third-party analytics or behavioral tracking in the current product. If that changes, we will update this policy before enabling that tracking and will request consent where legally required.
5. How We Use Information
We use the information described above to operate and secure ThoughtMama™, provide the website and downloads, process purchases, manage activation and entitlement validation, provide support, diagnose problems, prevent fraud or abuse, maintain records, respond to legal or privacy requests, and comply with tax, accounting, payment, security, and legal obligations.
For GDPR purposes, the legal bases may include performance of a contract, compliance with legal obligations, legitimate interests in operating and securing the product, and consent where a specific law requires consent for a particular activity.
Your notes and writing content are not used for these purposes during ordinary local-first operation because SynthGenerate does not have that content.
We do not sell personal data. We do not share personal data for cross-context behavioral advertising. We do not use your notes or writing content for model training.
6. Data Retention
We keep personal data only as long as needed for the purposes described in this policy, unless a longer period is required or allowed by law.
Technical, server, and security logs: retained for up to 90 days unless needed longer for security, debugging, fraud prevention, legal, or operational reasons.
Transactional, accounting, tax, refund, and chargeback records: retained for 7 years or longer if required by law.
Entitlement and activation records: retained for the life of the entitlement plus up to 7 years, or as needed for access, fraud prevention, accounting, legal, tax, dispute, or security obligations.
Support, privacy, and legal communications: retained for 3 years after the last interaction unless needed longer for legal, security, dispute, accounting, or operational reasons.
Note content: local only. Your notes are retained or deleted by you on your own device, browser storage, local files, and backups.
7. Third-Party Providers
We use third-party providers to operate parts of ThoughtMama™, such as hosting and infrastructure, payment and merchant-of-record services, software distribution or downloads, and email or support communications.
At the time this policy was last updated, the ThoughtMama™ paid desktop purchase path is configured through Lemon Squeezy. Lemon Squeezy has been acquired by Stripe, and checkout, payment, tax, fraud, chargeback, compliance, or Merchant of Record services may be provided by Lemon Squeezy, Stripe Managed Payments, Stripe, or related Stripe/Lemon Squeezy services depending on the purchase path available at the time of purchase.
Some providers process data on SynthGenerate’s behalf and under SynthGenerate’s instructions, where applicable. Other providers, including payment or merchant-of-record providers, may process certain data for their own legal, tax, compliance, fraud-prevention, security, or operational purposes under their own terms.
For purchase, payment, tax, fraud, chargeback, and compliance data processed by a payment or Merchant of Record provider as an independent controller, that provider’s own privacy policy also applies, and users may need to contact that provider directly to exercise rights related to data it controls.
Where required, we use appropriate contractual and transfer safeguards for providers that process personal data for us, including data-processing terms or Standard Contractual Clauses when applicable.
We do not transmit your locally stored notes, thoughts, or writing content to these providers during ordinary local-first use.
8. Your Rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal data we hold about you. You may also have the right to withdraw consent where processing is based on consent and to lodge a complaint with a data protection authority.
California residents may have rights to know, access, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information or share it for cross-context behavioral advertising, so there is no sale or behavioral-advertising sharing to opt out of.
These rights apply to personal data SynthGenerate holds or controls. They generally do not apply to note content stored only on your device. To delete local notes, delete them in the app, clear the relevant browser storage, remove local files, and manage your own backups.
To exercise rights, email privacy@synthgenerate.com. We may need to verify your identity before responding. We will respond within the time required by applicable law, including one month for GDPR requests where applicable and 45 days for CCPA/CPRA requests where applicable, subject to lawful extensions.
9. Children
ThoughtMama™ is not directed to children under 13, or under the minimum age required by applicable law in the child’s jurisdiction. We do not knowingly collect personal data from children below the applicable minimum age. If you believe a child below the applicable minimum age has provided personal data to us, contact privacy@synthgenerate.com and we will take appropriate steps to delete it.
10. Security
We use reasonable technical and organizational measures to protect personal data we hold, including limiting access, using reputable providers, and securing data in transit where appropriate. No system is perfectly secure.
Because ThoughtMama™ is local-first for note content, the security of your notes also depends on your device, browser, local file storage, backups, and any places you choose to export or share your notes.
11. Changes to This Policy
We may update this Privacy Policy as the product evolves. When we do, we will update the Last Updated date and post the revised policy in the application, on the website, or through another reasonable notice method.
If a material change introduces transmission of note content, third-party analytics, behavioral tracking, or another activity requiring consent, we will provide appropriate notice and seek consent where required before that change takes effect.
12. Contact
For privacy questions, concerns, or requests, contact:
Synth Generations, LLC d/b/a SynthGenerate
4480 Carr Rd
Hillsboro, Ohio 45133
Email: privacy@synthgenerate.com
Website: https://synthgenerate.com/
Effective Date: April 30, 2026
Last Updated: May 15, 2026
These Terms of Service (the “Terms”) govern your access to and use of ThoughtMama™, including the ThoughtMama™ website, browser/PWA version, desktop application, related downloads, activation or entitlement systems, and any associated services (collectively, the “Service”).
The Service is operated by Synth Generations, LLC, an Ohio limited liability company doing business as SynthGenerate (“SynthGenerate,” “we,” “us,” or “our”).
By accessing, downloading, purchasing, installing, or using the Service, you agree to these Terms. If you do not agree to these Terms, do not use the Service.
1. Description of the Service
ThoughtMama™ is a lightweight writing and thinking tool available through a browser/PWA experience and a desktop application.
In its current local-first implementation, ThoughtMama™ is designed so that user-created notes and writing content are stored primarily on the user’s own device rather than on SynthGenerate servers. Features and functionality may evolve over time, including possible paid desktop features, entitlement validation, updates, hosting, distribution, support, or other service-related functionality.
2. Eligibility and Age Requirements
You must be at least 13 years old, or the minimum age required by applicable law in your jurisdiction, whichever is higher, to use the Service. If you are under the age of majority in your jurisdiction, you may use the Service only with the permission and supervision of a parent or legal guardian.
The Service is not directed to children under 13, or under the minimum age required by applicable law in the child’s jurisdiction. SynthGenerate does not knowingly collect personal information from children below the applicable minimum age. If we learn that we have collected personal information from a child below the applicable minimum age without legally valid consent, we will take reasonable steps to delete that information.
3. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms.
You may not:
- use the Service to violate any applicable law, regulation, or third-party right;
- interfere with, disrupt, overload, or compromise the Service or related systems;
- attempt to bypass, disable, or interfere with payment, licensing, activation, entitlement, or security mechanisms;
- attempt to gain unauthorized access to systems, accounts, data, or networks related to the Service;
- use the Service to distribute malware, harmful code, deceptive content, or unlawful material; or
- reverse engineer, decompile, disassemble, modify, or attempt to derive source code from the Service, except to the extent such restriction is prohibited by applicable law.
4. Your Content
You retain ownership of the notes, writing, and other content you create using ThoughtMama™ (“Your Content”).
In its current local-first implementation, Your Content is stored primarily on your own device. You are responsible for managing, preserving, exporting, and backing up Your Content.
SynthGenerate does not claim ownership of Your Content. SynthGenerate does not intentionally access or store the substance of Your Content as part of the ordinary local-first operation of the Service. However, certain non-content information may be processed as needed for purchases, licensing, activation, entitlement validation, support, hosting, distribution, security, diagnostics, or legally required compliance.
5. Local Storage, Backups, and Data Loss
Because ThoughtMama™ is designed to store user-created content locally, SynthGenerate is not responsible for data loss resulting from device failure, browser storage clearing, operating system changes, uninstallation, corruption, user deletion, loss of access to a device, third-party software behavior, or other events outside SynthGenerate’s control.
You are responsible for maintaining backups of any content that is important to you.
6. Privacy
Your use of the Service is also governed by our Privacy Policy, which explains what information may be collected, used, shared, or processed in connection with the Service. Privacy Policy: https://thoughtmama.tech/privacy.
If that URL changes, SynthGenerate will make reasonable efforts to provide an updated privacy-policy location through the Service, website, purchase flow, or other reasonable notice method.
SynthGenerate makes reasonable efforts to comply with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and, where applicable, the EU General Data Protection Regulation (GDPR) and UK GDPR. Users in those jurisdictions may have additional rights regarding their personal information as described in the Privacy Policy.
7. Desktop Features, Purchases, Subscriptions, and Refunds
Certain ThoughtMama™ features may be available only through the desktop version or other paid access tiers. Paid access may be offered through one-time purchases, subscriptions, trials, activation codes, license keys, signed entitlement artifacts, platform stores, or other validation mechanisms.
Payments may be processed by third-party payment providers, merchants of record, app stores, or distribution platforms. Your purchase may also be subject to the terms, refund rules, subscription rules, tax handling, chargeback rules, and account requirements of those third parties.
Unless a different refund right is required by applicable law or by the payment provider, merchant of record, app store, or distribution platform that processed the purchase, paid digital access is non-refundable once access has been delivered, an activation credential has been issued, or the desktop application has been downloaded or used.
For subscriptions, billing terms, renewal timing, cancellation options, and trial terms will be disclosed at or before purchase. You are responsible for canceling any subscription before renewal if you do not want to be charged for the next billing period. Canceling a subscription stops future renewal charges but does not entitle you to a refund for the current billing period unless required by applicable law or by the payment provider, merchant of record, app store, or distribution platform.
If a paid feature cannot be activated or accessed due to a technical issue within SynthGenerate’s reasonable control, contact us at legal@synthgenerate.com or the support contact provided at purchase. We may, at our discretion and where appropriate, provide troubleshooting, replacement activation, corrected access, or another remedy required by applicable law.
8. Third-Party Services
The Service may rely on third-party services for payment processing, merchant-of-record services, hosting, software distribution, downloads, analytics, diagnostics, crash reporting, email, customer support, or other operational functions.
Your use of third-party services may be subject to their separate terms, privacy policies, purchase terms, refund policies, and account requirements. SynthGenerate is not responsible for third-party services except to the extent required by applicable law.
9. Updates, Availability, and Changes to the Service
The Service is provided on an “as is” and “as available” basis. SynthGenerate does not guarantee uninterrupted access, error-free operation, continued availability of any particular feature, or compatibility with all devices, browsers, operating systems, app stores, or environments.
We may modify, update, suspend, discontinue, or remove parts of the Service at any time. Where reasonable, we will attempt to avoid changes that unnecessarily impair paid access, but we do not guarantee that every feature will remain available indefinitely.
10. Disclaimer of Warranties
To the fullest extent permitted by law, the Service is provided without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, accuracy, security, or reliability.
Some jurisdictions do not allow certain warranty exclusions, so some of the above exclusions may not apply to you.
11. Limitation of Liability
To the fullest extent permitted by law, SynthGenerate and its owners, officers, employees, contractors, agents, affiliates, service providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of data, loss of content, loss of profits, loss of revenue, loss of business opportunity, loss of productivity, device failure, or business interruption, arising out of or related to the Service or these Terms.
To the fullest extent permitted by law, SynthGenerate’s total liability for any claim arising out of or related to the Service or these Terms will not exceed the greater of: (a) the amount you paid to SynthGenerate for the Service during the 12 months before the claim arose, or (b) 100 United States dollars.
The limitations in this section apply regardless of the legal theory, whether based in contract, tort, negligence, strict liability, statute, or otherwise, and even if a remedy fails of its essential purpose.
Some jurisdictions do not allow certain liability limitations, so some of the above limitations may not apply to you.
12. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on the ThoughtMama™ website or otherwise made available through the Service.
If we make material changes, we will make reasonable efforts to notify users through email, in-app notice, website notice, purchase-flow notice, or another reasonable method. Continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms.
If you do not agree to updated Terms, you must stop using the Service.
13. Termination
We may suspend or terminate access to the Service if we reasonably believe you have violated these Terms, attempted to bypass licensing or security mechanisms, misused the Service, created legal risk for SynthGenerate or other users, or used the Service unlawfully.
Termination does not affect provisions that by their nature should survive termination, including ownership, payment obligations, disclaimers, limitations of liability, dispute resolution, governing law, and legal notice provisions.
14. Governing Law
These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict-of-law principles, except to the extent applicable consumer-protection laws in your jurisdiction require otherwise.
15. Dispute Resolution, Arbitration, Class Action Waiver, and Jury Trial Waiver
Please read this section carefully. It affects your legal rights.
Informal Resolution
Before filing a claim, you and SynthGenerate agree to first attempt to resolve the dispute informally. The party raising the dispute must send written notice describing the nature of the dispute and the requested relief. The parties will then make reasonable good-faith efforts to resolve the dispute for at least 30 days.
Binding Arbitration
If the dispute is not resolved informally, you and SynthGenerate agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, rather than in court, except that either party may bring an individual claim in small claims court if the claim qualifies and remains in small claims court.
The arbitration will be conducted by a neutral arbitrator under the rules of the American Arbitration Association or another mutually agreed arbitration provider. The arbitration will be conducted by telephone, video conference, or written submissions unless the arbitrator determines an in-person hearing is necessary, in which case it will take place in Ohio.
Class Action Waiver
You and SynthGenerate agree that claims may be brought only on an individual basis and not as a plaintiff, class member, or representative in any class, collective, consolidated, private attorney general, or representative proceeding.
Jury Trial Waiver
You and SynthGenerate waive the right to a jury trial to the fullest extent permitted by law.
Injunctive Relief
Nothing in this section prevents either party from seeking temporary or permanent injunctive relief in court for unauthorized access, misuse of intellectual property, circumvention of security or licensing systems, or other conduct that could cause irreparable harm.
Opt-Out
You may opt out of arbitration by sending written notice to SynthGenerate within 30 days after you first accept these Terms. Your opt-out notice must include your name, email address, and a clear statement that you opt out of arbitration for ThoughtMama™ Terms of Service. Send opt-out notices to: legal@synthgenerate.com.
Severability
If any part of this arbitration or class-action waiver section is found unenforceable, the unenforceable portion will be severed to the extent permitted by law, and the remaining provisions will continue in effect.
16. Legal Notices and Contact Information
Questions about these Terms may be sent to:
Synth Generations, LLC d/b/a SynthGenerate
Attn: Legal Notices
4480 Carr Rd, Hillsboro, Ohio 45133
Email: legal@synthgenerate.com
Website: https://synthgenerate.com/
Legal notices to SynthGenerate must be sent by email and, where required by law or for formal legal process, by physical mail to the mailing address listed above.
Effective Date: April 30, 2026
Last Updated: May 15, 2026
1. Overview
This Refund Policy applies to purchases of ThoughtMama™ desktop features and any other paid access to the Service offered by Synth Generations, LLC d/b/a SynthGenerate (“SynthGenerate,” “we,” “us,” or “our”).
This Refund Policy is incorporated into and supplements the ThoughtMama™ Terms of Service. In the event of a conflict between this Refund Policy and the Terms of Service regarding refund rights specifically, this Refund Policy controls.
Nothing in this Refund Policy limits any non-waivable rights you may have under applicable law.
2. Payment Processing
Purchases are processed through an authorized third-party payment provider that may act as the merchant of record. Payment processing, taxes, currency conversion, transaction handling, refunds, and chargebacks may be managed by that provider.
Refund requests may be subject to the payment provider’s own policies in addition to this Refund Policy. Where the payment provider’s policies or applicable law grant rights beyond those described here, those additional rights are honored to the extent they apply.
3. Refund Eligibility
A refund request must be submitted within 14 days of the original purchase date. Requests submitted after 14 days will be denied except where required by applicable law or by the payment provider’s policies.
Within the 14-day window, a refund may be granted if any of the following apply:
- You were charged in error or charged a different amount than was disclosed at purchase.
- A core advertised feature of the purchased product fails to function after reasonable troubleshooting and SynthGenerate is unable to provide a working replacement, corrected access, or other reasonable remedy.
- You are unable to access purchased features due to a verified technical issue within SynthGenerate’s reasonable control that cannot be resolved through troubleshooting, replacement activation, corrected access, or other support.
- A refund is required by applicable law or by the payment provider’s policies.
If a refund is approved, SynthGenerate may revoke access to the paid features associated with the refunded purchase and may deactivate or invalidate any related activation credentials, license keys, or entitlements.
4. Situations That Do Not Qualify for a Refund
Outside the circumstances listed in Section 3, refunds are not provided. Examples of situations that do not qualify include:
- Change of mind after purchase.
- Failure to review product details, system requirements, feature descriptions, or purchase terms before purchase.
- Issues caused by unsupported devices, operating systems, browsers, or environments.
- Loss of locally stored content. Because ThoughtMama™ is a local-first application, the user is responsible for backups, as described in the Terms of Service.
- Failure to cancel a subscription before its renewal date.
- Inability to use the Service due to circumstances outside SynthGenerate’s reasonable control, including internet connectivity issues, third-party service outages, device hardware failure, or unsupported local system configuration.
- Refund requests involving fraud, refund abuse, manipulative behavior, or misuse of the Service.
SynthGenerate retains discretion to grant a refund outside these circumstances on a case-by-case basis where the situation reasonably warrants it.
5. Activation and Technical Issues
If a paid feature cannot be activated or accessed due to a technical issue within SynthGenerate’s reasonable control, contact us before requesting a refund. We may, at our discretion and where appropriate, provide troubleshooting assistance, a replacement activation credential, corrected access, or another remedy required by applicable law.
A refund will be considered if the issue cannot be resolved through reasonable support efforts within a reasonable period.
6. Subscriptions and Free Trials
If subscription plans are offered, billing terms, renewal timing, cancellation options, and any free trial terms will be disclosed at or before purchase.
You may cancel a subscription at any time to prevent future renewal charges. Cancellation stops future charges but does not entitle you to a refund for the current billing period unless required by applicable law, required by the payment provider’s policies, or otherwise approved under this Refund Policy.
If a free trial is offered and converts to a paid subscription, the conversion terms will be disclosed before the trial begins. You are responsible for canceling before the trial ends if you do not want to be charged.
7. EU and UK Consumer Withdrawal Rights
Consumers in the European Union and the United Kingdom may have a statutory right to withdraw from certain digital purchases within 14 days under applicable consumer-protection laws.
Where a ThoughtMama™-controlled checkout flow would immediately deliver paid digital access—for example, when an activation credential is issued or revealed, or paid features become accessible—ThoughtMama™ presents an acknowledgement checkbox that is unchecked by default and must be selected before purchase. That recorded checkout acknowledgement applies to the matching setup, activation-code reveal, download, and later desktop unlock / activation-code use flows, including manual or copied activation-code entry.
The acknowledgement states: “I agree to immediate delivery and access to ThoughtMama Desktop digital content, and I acknowledge that starting delivery or access may cause me to lose my 14-day EU/UK withdrawal or cancellation right where applicable.”
Later activation-code entry is not treated as a separate purchase event requiring a duplicate acknowledgement prompt. A page visit, checkout handoff id, copied activation code, local UI state, or possession of a code alone is not purchase proof. Activation-code exposure remains subject to backend purchase verification and recorded checkout acknowledgement for the matching handoff. Entitlement artifact issuance and desktop unlock remain subject to the existing backend verification, webhook verification, nonce gating, artifact issuance, and desktop entitlement validation paths. If the matching verified checkout lacks recorded acknowledgement, activation-code reveal or activation must fail rather than bypass the acknowledgement requirement.
Where this affirmative acknowledgement is collected and immediate delivery or access begins, the statutory withdrawal right may end once performance has begun. Where the statutory withdrawal right has not been waived and is otherwise available, it applies in addition to the rights described elsewhere in this Refund Policy.
8. How to Request a Refund
To request a refund, contact us at support@synthgenerate.com. Include the following:
- The email address used at purchase or a copy of the receipt or order confirmation.
- The date of purchase.
- A clear description of the issue and the reason for the refund request.
- Any troubleshooting steps already attempted, if applicable.
We may request additional information to verify the request, such as a transaction ID, order number, receipt, or proof of purchase from the payment provider.
9. Processing Time and Refund Method
We aim to respond to refund requests within 5 business days of receiving complete information. Approved refunds are typically processed within 10 business days, though the time required for funds to appear depends on the payment provider, payment method, and issuing bank.
Refunds will be issued in the original transaction currency to the original payment method unless the payment provider requires a different method. Currency conversion differences, exchange rate fluctuations, and any non-refundable taxes, payment-processing fees, or financial-institution fees are governed by the applicable provider or financial institution and are not the responsibility of SynthGenerate.
Store credit, alternative payment methods, or other forms of compensation are not offered in place of refunds to the original payment method except where required by the payment provider or applicable law.
10. Evaluation and Discretion
Refund requests are evaluated on a case-by-case basis. SynthGenerate reserves the right to approve or deny refund requests based on the circumstances and evidence provided, and to require reasonable verification before issuing a refund.
Approval of a refund in one instance does not establish an obligation to approve refunds in similar circumstances in the future.
11. Chargebacks and Payment Disputes
If you believe you are entitled to a refund, please contact us before initiating a chargeback or payment dispute with your bank, card issuer, or payment provider. Most issues can be resolved more quickly through direct contact.
Where permitted by law, if you initiate a chargeback or payment dispute without first contacting us, or if you initiate a chargeback after a refund request has been reviewed and denied in good faith, we reserve the right to:
- revoke access to paid features associated with the disputed purchase;
- deactivate or invalidate any related activation credentials, license keys, or entitlements; and
- decline future purchases or refuse service in connection with the same account or payment instrument.
This section does not apply to chargebacks initiated for unauthorized charges, fraudulent transactions, or charges resulting from a stolen or compromised payment instrument or account, provided that the underlying claim is made in good faith.
12. Changes to This Policy
We may update this Refund Policy from time to time. Updated versions will be posted with a revised “Last Updated” date. Material changes will be communicated through reasonable methods, which may include email, in-app notice, website notice, or notice during the purchase flow.
The version of this Refund Policy in effect at the time of your purchase governs that purchase.
13. Contact
For refund requests:
Email: support@synthgenerate.com
For legal or policy questions:
Synth Generations, LLC d/b/a SynthGenerate
Attn: Legal Notices
4480 Carr Rd
Hillsboro, Ohio 45133
Email: legal@synthgenerate.com
Website: https://synthgenerate.com/
Effective Date: May 15, 2026
IMPORTANT: READ CAREFULLY. This End User License Agreement and Licensing Policy (the “Agreement”) is a binding legal agreement between you (“Licensee,” “you,” or “your”) and Synth Generations, LLC d/b/a SynthGenerate (“Licensor,” “SynthGenerate,” “we,” “us,” or “our”) governing your access to and use of the ThoughtMama™ software, including its desktop application, browser-based progressive web application, related components, updates, and documentation (collectively, the “Software”).
By installing, activating, accessing, or using the Software, or by clicking any button or checkbox signifying acceptance, you acknowledge that you have read this Agreement, understand it, and agree to be bound by its terms. If you do not agree, do not install, access, or use the Software.
1. Definitions
For purposes of this Agreement:
1.1 “Entitlement” means the authorization, validated through technical means, that enables access to paid desktop features of the Software.
1.2 “Free Version” means the no-cost browser-based or progressive web application version of the Software made available without purchase.
1.3 “Licensed User” means the single named individual to whom a Desktop License is issued.
1.4 “Desktop License” means a paid license granting access to desktop features of the Software, in either Recurring Access or Lifetime Access form, as described in Section 3.
1.5 “Operational Lifetime” means the period during which SynthGenerate continues to make the Software, or its paid desktop features, generally available to licensees, as determined by SynthGenerate in its discretion and subject to Section 11.
1.6 “Permitted Device” means a computing device owned or controlled by the Licensed User and recognized by the entitlement system, where device registration is supported, subject to the limits in Section 5.
2. Grant of License
2.1 Grant. Subject to Licensee’s continuous and ongoing compliance with the terms and conditions of this Agreement, and to the payment of all applicable fees, SynthGenerate grants Licensee a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install, access, and use the Software solely for Licensee’s personal or individual professional purposes, and solely in the form and through the means made available by SynthGenerate.
2.2 No Implied Rights. No rights are granted to Licensee by implication, estoppel, or otherwise. All rights not expressly granted in this Agreement are reserved by SynthGenerate and its licensors.
2.3 Reservation of Rights. SynthGenerate may add, modify, deprecate, or retire features, plans, or license types. Such changes will not retroactively divest Licensee of rights already granted under a valid, paid-up purchase, except as expressly permitted by this Agreement.
3. License Types
3.1 Free Version. The Free Version is made available through the browser/PWA surface at no cost and without a license purchase. Use of the Free Version is governed by this Agreement and by SynthGenerate’s Terms of Service. The Free Version is not represented by a signed paid desktop Entitlement artifact and is not a desktop trial.
3.2 Desktop License. Paid desktop features are made available through a valid Desktop License and an active Entitlement. Checkout completion, local UI state, local flags, or possession of an activation code alone does not grant paid desktop access. Desktop Licenses are issued in one of the following forms:
(a) Recurring Access. A Desktop License providing access to paid desktop features for the duration of each paid billing period. Monthly and annual options are billing intervals under Recurring Access; they are not separate entitlement access classes. Recurring Access continues until terminated, cancelled, or non-renewed in accordance with Section 7 or Section 8.
(b) Lifetime Access. A Desktop License obtained through a single one-time payment, granting access to paid desktop features for the Operational Lifetime of the Software. “Lifetime” refers exclusively to the Operational Lifetime of the Software and not to the natural life of the Licensed User. Lifetime Access is a backend entitlement model and does not mean that any local Entitlement artifact remains usable permanently or outside required verification. Upon discontinuation of the Software pursuant to Section 11, Lifetime Access terminates, subject to the commitments set forth in that Section.
3.3 Trials. Trials, if offered, apply only to Recurring Access. A trial is time-limited desktop access associated with a recurring acquisition path, is not the Free Version, and is not a separate license type. Lifetime Access has no free trial unless SynthGenerate later explicitly offers one in writing. Trial conversion, cancellation, and billing terms will be disclosed at or before checkout.
4. Restrictions
4.1 Permitted Use. Licensee may use the Software only as expressly permitted by this Agreement.
4.2 Prohibited Acts. Licensee shall not, and shall not permit, encourage, or enable any third party to:
- redistribute, resell, sublicense, rent, lease, lend, assign, transfer, or otherwise make the Software, any Entitlement, or any access credentials available to any third party;
- share, disclose, or transfer Licensee’s account, license key, activation credential, or Entitlement artifacts to any person other than the Licensed User;
- use a single Desktop License to make the Software or its paid features available to, or operable by, more than one individual, including by deploying the Software on behalf of a team, organization, employer, or client base under a single license;
- reverse engineer, decompile, disassemble, translate, or otherwise attempt to discover or derive the source code, object code, underlying ideas, algorithms, file formats, or non-public application programming interfaces of the Software, except and solely to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation;
- modify, adapt, translate, port, or create derivative works of the Software, in whole or in part, beyond ordinary end-user configuration expressly contemplated by the Software’s user interface;
- remove, alter, obscure, or circumvent any proprietary notices, branding, copyright marks, or trademark notices contained in or on the Software;
- circumvent, disable, interfere with, or otherwise attempt to avoid any Entitlement validation, license enforcement, authentication, security, or technical protection measure of the Software;
- use the Software in connection with any unlawful, infringing, defamatory, harmful, or fraudulent activity, or in violation of any applicable law, regulation, or third-party right; or
- use non-public aspects of the Software, or information obtained through reverse engineering, circumvention, or unauthorized access, to develop, train, or improve a competing product or service.
Nothing in Section 4.2 prohibits Licensee from using ThoughtMama™ for ordinary notes, writing, plans, product ideas, business ideas, software ideas, or other lawful personal or individual professional work.
4.3 Business and Organizational Use. Use of the Software by, on behalf of, or for the benefit of multiple individuals, teams, or organizations under a single Desktop License is not permitted. Such use requires a separate written business license from SynthGenerate.
5. Device Limits
5.1 Single Licensed User. Each Desktop License is issued to, and may be used only by, a single Licensed User. Desktop Licenses are personal to the Licensed User and are not transferable.
5.2 Device Cap. The Licensed User may install and actively use the Software on a maximum of five (5) Permitted Devices concurrently. Each Permitted Device must be owned or controlled by, and operated exclusively by, the Licensed User.
5.3 Device Management. Where device registration or device-slot management is supported, the Licensed User may request deactivation of a Permitted Device through any account, device-management, or support process SynthGenerate makes available, subject to reasonable cool-down or rate-limiting controls implemented by SynthGenerate to prevent abuse.
5.4 Indicia of Sharing. Usage patterns inconsistent with single-user use, including simultaneous active sessions across multiple devices in geographically disparate locations, rapid or repeated rotation through device slots, or correlated activity from multiple distinct individuals, may constitute evidence of license sharing and may result in restriction, suspension, or revocation under Section 8.
6. Entitlement, Verification, and Offline Use
6.1 Entitlement Mechanism. Access to paid features of the Software is conditioned on a valid, active Entitlement, the validity of which is determined through technical mechanisms that may include locally stored Entitlement artifacts, signature or integrity checks where supported, and periodic online verification through SynthGenerate’s backend systems. SynthGenerate’s backend systems may rely on authorized third-party billing, hosting, distribution, or infrastructure providers, but those third parties do not directly grant paid product access.
6.2 Backend Authority. Payment-provider, merchant-of-record, storefront, or checkout events may inform SynthGenerate’s backend entitlement records, but they are not themselves runtime access authority. Paid desktop access depends on backend-derived Entitlement truth and successful Entitlement validation by the Software.
6.3 Offline Tolerance. The Software is designed to permit reasonable offline use within limits determined by SynthGenerate and by the applicable Entitlement. Offline access is bounded and does not create, extend, or restore paid access beyond those limits. Following an extended period without successful online verification, access to paid features may be reduced, restricted, or suspended until successful verification occurs.
6.4 Verification Failures. If a valid Entitlement cannot be confirmed for any reason, including subscription expiration, revocation, payment failure, account compromise, refund or chargeback, or persistent verification failure, access to paid features may be reduced or removed without further notice.
6.5 No Guarantee of Availability. SynthGenerate will use commercially reasonable efforts to maintain the operation of its Entitlement validation infrastructure but does not warrant, guarantee, or undertake that the Software, the Entitlement system, or any verification service will be available on an uninterrupted, error-free, or timely basis. SynthGenerate is not liable for outages, disruptions, or failures arising from network conditions, third-party service providers, force majeure events, or other causes outside its reasonable control.
7. Term, Subscription Expiration, and Renewal
7.1 Term. This Agreement commences upon Licensee’s first installation, activation, access, or use of the Software and continues until terminated in accordance with its terms.
7.2 Recurring Access. For Recurring Access Desktop Licenses:
- access continues through the end of each paid billing period;
- SynthGenerate may, in its discretion, provide a limited grace period following expiration, the duration of which is not guaranteed and may be modified at any time;
- upon non-renewal or cancellation, access to paid desktop features will be removed, after which Licensee may continue to use the Free Version subject to its applicable terms; and
- cancellation, billing, and refund matters are governed by SynthGenerate’s Terms of Service, Refund Policy, and applicable consumer protection law.
7.3 Lifetime Access. Lifetime Access Desktop Licenses continue for the Operational Lifetime of the Software, subject to Section 11, to offline and verification limits described in Section 6, and to revocation under Section 8.
8. Suspension and Termination
8.1 Grounds for Suspension or Termination. SynthGenerate may suspend, restrict, or terminate this Agreement and any associated Entitlement, in whole or in part, immediately and without liability, upon any of the following:
- any material breach of this Agreement by Licensee;
- reversal, chargeback, refund, or non-payment of fees associated with the Desktop License;
- detection of fraud, abuse, license sharing, exploitation, or activity that compromises the security or integrity of the Software, its infrastructure, or other users; or
- where required by law, regulation, court order, or directive of a competent authority.
8.2 Notice and Cure. Where practicable and not prohibited by the nature of the breach or by legal or security considerations, SynthGenerate will provide Licensee with notice of the breach and a reasonable opportunity to cure before termination.
8.3 Termination by Licensee. Licensee may terminate this Agreement at any time by ceasing all use of the Software and uninstalling it from all Permitted Devices. Termination by Licensee does not entitle Licensee to a refund except as provided in SynthGenerate’s Terms of Service or Refund Policy or as required by applicable law.
8.4 Effect of Termination. Upon termination of this Agreement for any reason: (a) all licenses granted under this Agreement immediately terminate; (b) Licensee shall cease all use of the Software and uninstall and destroy all copies in Licensee’s possession or control; and (c) those provisions identified in Section 16.11 survive termination in accordance with their terms.
8.5 No Refund on Revocation for Cause. Termination or revocation under Section 8.1 does not entitle Licensee to a refund of any fees paid, except where such refund is required by applicable law.
9. Ownership and Intellectual Property
9.1 Ownership. As between the parties, SynthGenerate and its licensors retain all right, title, and interest in and to the Software and all copies, modifications, and derivative works thereof, including all source code, object code, designs, structure, organization, interfaces, documentation, trademarks, service marks, trade names, trade dress, and other intellectual property rights, whether registered or unregistered, throughout the world (collectively, “IP Rights”).
9.2 No Transfer. This Agreement does not transfer to Licensee any IP Rights in the Software. The license granted in Section 2 is a license only and does not constitute a sale of the Software or any copy thereof.
9.3 Feedback. “Feedback” means suggestions, comments, or ideas voluntarily submitted to SynthGenerate about the Software. Feedback does not include Licensee’s private notes, writing, or user-generated content stored locally in the Software unless separately and intentionally submitted to SynthGenerate as feedback. If Licensee provides Feedback, Licensee grants SynthGenerate a perpetual, irrevocable, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, distribute, and exploit such Feedback for any purpose without restriction or compensation to Licensee.
10. Disclaimer of Warranties
10.1 AS IS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. SYNTHGENERATE, ITS AFFILIATES, AND ITS LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
10.2 No Guarantees. Without limiting the generality of the foregoing, SynthGenerate does not warrant that the Software will meet Licensee’s requirements, that it will operate uninterrupted or error-free, that defects will be corrected, or that the Software is free of viruses or other harmful components.
10.3 Jurisdictional Limits. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of statutory consumer rights. In such jurisdictions, the foregoing exclusions and limitations apply only to the maximum extent permitted by applicable law, and nothing in this Agreement is intended to exclude or limit any non-waivable statutory rights.
11. Product Discontinuation
11.1 Notice. If SynthGenerate decides to discontinue the Software, or to permanently cease support for its paid desktop features, SynthGenerate will provide affected licensees with not less than ninety (90) days’ advance notice through one or more reasonable channels, which may include in-product notification, posting on SynthGenerate’s website, or email to the address associated with Licensee’s account if one is available.
11.2 Recurring Access. For Recurring Access Desktop Licenses, no further automatic renewals will occur following the discontinuation date, and any prepaid amounts attributable to the period after the discontinuation date will be refunded on a prorated basis.
11.3 Lifetime Access. For Lifetime Access Desktop Licenses, no refund is owed following the discontinuation date, the Operational Lifetime of the Software having been honored. However, where reasonably feasible, SynthGenerate will offer affected Lifetime Access licensees one or more of the following, in SynthGenerate’s discretion: (a) continued use of the final released version of the Software through a final supported Entitlement, sunset artifact, export pathway, or other transition mechanism made available by SynthGenerate; (b) export of Licensee’s user-generated data in a reasonable, portable format; or (c) discretionary credit toward another SynthGenerate product or service.
11.4 Scope. This Section 11 applies only to a discontinuation of the Software or its paid desktop features as a whole. It does not apply to suspensions or terminations under Section 8, to temporary outages, or to the deprecation or removal of individual features that do not constitute the end of the Software.
12. Limitation of Liability
12.1 Exclusion of Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SYNTHGENERATE, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE TO LICENSEE OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR USE, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SOFTWARE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF SYNTHGENERATE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12.2 Aggregate Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL CUMULATIVE LIABILITY OF SYNTHGENERATE AND ITS AFFILIATES AND LICENSORS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SOFTWARE, FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, SHALL NOT EXCEED THE GREATER OF: (a) THE TOTAL AMOUNTS ACTUALLY PAID BY LICENSEE TO SYNTHGENERATE UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (b) FIFTY UNITED STATES DOLLARS (USD $50.00).
12.3 Essential Basis. Licensee acknowledges and agrees that the foregoing disclaimers and limitations are essential elements of the basis of the bargain between the parties, that the pricing of the Software reflects such allocation of risk, and that these limitations apply notwithstanding the failure of any limited remedy of its essential purpose.
12.4 Non-Waivable Rights. Nothing in this Section 12 limits liability that cannot, by applicable law, be limited or excluded.
13. Indemnification
To the extent permitted by applicable law, Licensee shall indemnify, defend, and hold harmless SynthGenerate, its affiliates, and their respective officers, directors, employees, contractors, and agents from and against claims, actions, demands, losses, liabilities, damages, judgments, settlements, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to: (a) Licensee’s breach of this Agreement; (b) Licensee’s misuse of the Software; or (c) Licensee’s violation of any applicable law or third-party right in connection with use of the Software. Nothing in this Section 13 is intended to waive or override any non-waivable consumer rights.
14. Modifications to this Agreement
14.1 Updates. SynthGenerate may modify this Agreement from time to time. Material modifications will be communicated through reasonable means, which may include in-product notice or posting on SynthGenerate’s website, before taking effect.
14.2 No Retroactive Divestment. Modifications will not retroactively divest Licensee of rights already granted under a valid, paid-up purchase. Licensee’s continued installation, access, or use of the Software following the effective date of a modification constitutes acceptance of the modified Agreement. Licensee’s sole remedy for objection to a modification is to cease use of the Software.
15. Governing Law and Dispute Resolution
15.1 Governing Law. This Agreement and any dispute, claim, or controversy arising out of or relating to this Agreement or the Software are governed by and construed in accordance with the laws of the State of Ohio, United States of America, without regard to its conflict-of-laws principles, except to the extent applicable consumer-protection laws in Licensee’s jurisdiction require otherwise. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
15.2 Terms of Service Dispute Process. Disputes arising out of or relating to this Agreement are subject to the dispute-resolution, arbitration, class-action waiver, jury-trial waiver, opt-out, and injunctive-relief provisions in SynthGenerate’s Terms of Service, except where this Agreement expressly states otherwise or where non-waivable consumer rights require otherwise.
15.3 Equitable Relief. Nothing in this Agreement prevents SynthGenerate from seeking temporary or permanent injunctive or other equitable relief in court for unauthorized access, misuse of intellectual property, circumvention of security or licensing systems, or other conduct that could cause irreparable harm.
15.4 Non-Waivable Consumer Rights. Nothing in this Section 15 limits any non-waivable rights Licensee may have under the mandatory consumer protection laws of Licensee’s place of residence.
16. General Provisions
16.1 Entire Agreement. This Agreement, together with SynthGenerate’s Terms of Service, Refund Policy, and any order documentation expressly incorporated by reference, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior or contemporaneous agreements, understandings, and communications, whether oral or written, with respect to such subject matter.
16.2 Severability. If any provision of this Agreement is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to render it enforceable while preserving its intent, or, if such modification is not possible, will be severed from this Agreement, and the remaining provisions will remain in full force and effect.
16.3 Waiver. No failure or delay by either party in exercising any right, power, or privilege under this Agreement operates as a waiver thereof, nor does any single or partial exercise preclude any further exercise. Any waiver must be in writing and signed by the waiving party.
16.4 Assignment. Licensee may not assign, delegate, or transfer this Agreement, or any rights or obligations under it, by operation of law or otherwise, without SynthGenerate’s prior written consent. Any attempted assignment in violation of this Section is null and void. SynthGenerate may assign or transfer this Agreement, in whole or in part, without notice or consent.
16.5 Relationship of the Parties. The parties are independent contractors. Nothing in this Agreement creates any partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties.
16.6 Force Majeure. SynthGenerate is not liable for any failure or delay in performance under this Agreement caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications failures, third-party service provider failures, or cyberattacks.
16.7 Notices. SynthGenerate may provide notices to Licensee through the Software, the website at https://synthgenerate.com/, or the email address associated with Licensee’s account if one is available. Notices to SynthGenerate must be sent to legal@synthgenerate.com.
16.8 Export Compliance. Licensee shall comply with all applicable export, re-export, and trade sanctions laws and regulations of the United States and any other applicable jurisdiction in connection with use of the Software.
16.9 U.S. Government End Users. The Software is “commercial computer software” and the related documentation is “commercial computer software documentation” within the meaning of the applicable Federal Acquisition Regulation and supplements. Any use, duplication, or disclosure by the U.S. Government is subject solely to the terms of this Agreement.
16.10 Headings. Section headings in this Agreement are for convenience only and do not affect interpretation.
16.11 Survival. Sections 1, 4, 8.4, 8.5, 9, 10, 12, 13, 15, and 16, together with any other provisions that by their nature should survive, survive termination or expiration of this Agreement.
17. Contact
For licensing questions or notices under this Agreement:
SynthGenerate
Website: https://synthgenerate.com/
Email: legal@synthgenerate.com
General support → support@synthgenerate.com
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